Monthly Recuring / Drop-In
Membership Billing Policy
Welcome to Swim Melbourne Masters! Please review our billing policy below to ensure a smooth and transparent experience. If you have any questions, feel free to contact us at coach@swimmelbmasters.com.
Swim Melbourne Masters Membership & Billing Policy
1. Membership Requirements
- Monthly Training Fees: Grants access to scheduled practices. Check our swim calendar.
- USMS Membership: Required for all members, renewed annually on Jan 1.
- No Refunds/Transfers: Fees must be paid regardless of attendance. No refunds for missed workouts. See "Membership Hold & Cancellation" for long absences.
- Drop-In Swimmers: Pay the daily fee before the workout.
2. Payment & Billing
- Monthly Payments: Auto-charged on the 1st of each month.
- Prorated Fees:
- Join before the 15th → Pay full month.
- Join after the 15th → Pay 50% of the month.
- Drop-In Fees: Separate from monthly payments.
- Billing Continues Unless: You request a hold or cancellation via email.
3. Payment Methods
- Accepted: Check, Cash (discouraged), Venmo (@swimmelbmasters), PayPal (@swimmelbmasters), Zelle (myswimcoachbj@gmail.com).
- Due Date: Payments must be made by the 1st to avoid interruptions.
4. Membership Hold
- How to Request: Email coach@swimmelbmasters.com at least 3 days before the 1st.
- Benefits: Stops billing but keeps you in club communications.
5. Cancellation
- How to Cancel: Email coach@swimmelbmasters.com at least 3 days before the 1st.
- Effects: Removed from club system & communications. Member account deleted, Re-registration required to rejoin.
6. Rate Changes
- MELB may raise rates with 30 days' notice via email.
7. Credit Card Issues
- Keep payment info updated via Member Login.
8. Managing Your Membership
9. Re-Joining
- Returning from Hold? Email your return date.
- Canceled Membership? Re-register online with updated info.
For any questions, email coach@swimmelbmasters.com
